Terms of Sale & Refund Policy

Effective 6 October 2026

The short version: Relics are an account currency for cosmetic extras in Artifact Reforged. They never give an advantage in a game, they have no cash value, and they stay with your account. If something goes wrong with a purchase, or you change your mind before spending them, contact us within 14 days and we'll make it right.

These terms apply when you buy Relics or spend them in the Artifact Reforged Shop at revifact.com ("we", "us"). They sit alongside the rules of the game and our Privacy Policy. By making a purchase you agree to them.

Relics

Relics are a virtual currency for your Artifact Reforged account. You buy them in packs in the Shop and spend them on the items listed there.
Relics are a licence to use content in the game, not money or property. They have no cash value, can't be exchanged for money or anything outside the game, can't be sold, and can't be transferred to another account, except where the law requires otherwise.
Relics don't expire while your account and the Shop exist.
Nothing in the Shop gives an advantage in a game: no troops, resources, buildings or faster play can be bought.

Shop items

Unlocks (such as Name Colour and GIPHY in Chat) are bought once and stay with your account for as long as the feature exists in the game.
Name Change and Clan Name Change are used straight away, each purchase is one change, and each can be used at most once every 30 days. New names follow the same rules as signing up and founding a clan, and staff may change a name that breaks the rules of the game without refunding it.
Items are delivered to your account the moment you buy them.

Buying Relics

Prices are shown in the Shop in US dollars. Sales tax or VAT is worked out at checkout where it applies.
Payments are handled by our payment provider, Stripe, on its own secure checkout page. We never see or store your card details. Your purchase may also be covered by Stripe's terms, which are shown at checkout.
Relics are added to your account as soon as the payment is confirmed, usually within seconds. If they haven't arrived within an hour, contact us.
If you're under 18, you need the permission of a parent or guardian before buying.
Because Relics are digital content delivered immediately, where the law allows, you agree that delivery starts straight away and that you can't cancel a purchase once its Relics have been spent. Your rights under the refund policy below are not affected.

Refund policy

We will refund a purchase when:

You change your mind within 14 days and the Relics from that purchase haven't been spent. Contact us and we'll refund it in full.
Something went wrong: you were charged but didn't get your Relics, were charged twice, or a technical problem on our side stopped an item from working. We'll fix it or refund you, whichever you prefer.
The law requires it where you live.

We don't normally refund:

Relics that have already been spent on items, or items that have been used (such as a name change).
Purchases more than 14 days old, unless something went wrong as described above.

How to ask: use the Support tab in the game, or email support@artif3ct.com, with your handle and the date of the purchase. We reply within a few days. Refunds go back to the card or method you paid with; your bank may take a few days to show them.

When a purchase is refunded, the Relics from it are taken back from your balance. If you've already spent some, your balance can go below zero, and you won't be able to buy anything with Relics until it's back above zero. Our payment provider may also refund some purchases directly, for example to settle a problem with your bank, and these work the same way.

Please contact us before disputing a charge with your bank. We'd much rather fix the problem. If a payment is disputed, its Relics are taken back while the dispute is open, and accounts with repeated or abusive disputes may be restricted.

Your account

Relics and items belong to the account that bought them. Keep your password safe: we can't refund Relics spent by someone you shared your account with.
If an account is banned for breaking the rules of the game, its Relics and items are lost and are not refunded, except where the law requires otherwise.
If you delete your account, its Relics and items are deleted with it.

Changes to the Shop and these terms

We may change the items and prices in the Shop. A price change never affects something you've already bought.
If we ever close the Shop or the game for good, we'll announce it at least 30 days ahead, and we'll stop selling Relics when we announce it.
We may update these terms. The date at the top shows the latest version, and changes apply to purchases made after they're published.

Contact

Questions about a purchase or these terms: the Support tab in the game, or support@artif3ct.com.